We service what we sell

At XBC we want to our customers to be happy with and profitable with the POS terminal and Kiosk we provide. We maintain a solid partnership with our customers to supply product enhancements, service, and upgrades (both hardware and software) with minimal cost and fast turn-around time.

Technical Support:

On-line support is available via LogMeIn, e-mail and online chat. We can walk you through a transaction and any other problems in minutes. We also provide our customers with an after hour mobile phone numbers in case of an emergency and our techs are needed after business hours, holidays or weekends. We can solve most problems quickly over the phone. This service keeps you up and running and reduces or eliminates the need for on-site service visits, which can be arrange if necessary.

Exchanges:

As a means of keeping our customers up and running, we maintain an inventory of service parts for fast delivery. Printers, bill acceptors (current models only), control boards and POS terminal are always available. We issue RA #'s to all units that will be sent to us. Just print and fill in the necessary information on the  repair order form