We service what we sell
XBC has set up a unique system to assure that our customers are happy with our
Pin dispensing machines. We maintain a solid partnership with our customers to supply product enhancements, service, and upgrades (both hardware and software) at very reasonable costs and fast turn-around time. Following is a listing of the services we provide:
Technical Support:
On-line support is available via e-mail and LogMeIn chat that we will walk you
through the failed transaction and any other problems systematically. We also
provide our customers with the cellular phone numbers number for service tech
and account managers if we are needed after business hours, holidays, or
weekends for emergencies. Because we engineer and build our own dispensing
mechanisms, we can solve most problems quickly over the phone. This service
keeps you up and running and reduces or eliminates the need for on-site service
visits, which can be arrange if necessary.
Exchanges:
As a means of keeping our customers up and running, we maintain an inventory of
service parts for fast delivery. Printers, bill acceptors (current models only),
and control boards are always available. Our customer simply places the order
for these components, it is billed at full price and shipped out quickly, and
when the old unit is returned to us, a credit is applied to the customer's
account. In the event that the unit is under warranty, the customer is credited
for the full amount.