We service what we sell
Technik Manufacturing has set up a unique system to assure that our customers are happy with our dispensing machines. We maintain a solid partnership with our customers to supply product enhancements, service, and upgrades (both hardware and software) at very reasonable costs and fast turn-around time. Following is a listing of the services we provide:
Technical Support:
On-line support is available through our Troubleshooting pages that walk you through Error Codes and other problems step by step. We also provide our customers with our toll free number for service should these troubleshooting guides not fix the problem. Because we engineer and build our own dispensing mechanisms, we can solve most problems quickly over the phone. This service keeps you up and running and reduces or eliminates the need for on-site service visits which can be arranged if necessary.
Exchanges:
As a means of keeping our customers up and running, we maintain an inventory of service parts for fast delivery. Three components; inner dispensing mechanisms, bill acceptors (current models only), and control boards are refurbished at our factory. Our customer simply places the order for these components, it is shipped out quickly, it is billed at full price, and when the old unit is returned to our factory, a core credit is applied to the customer's account. In the event that the unit is under warranty, the customer is credited for the full amount.
Service Information:
As an additional service to our customers we now have installation and service instructions available to download in PDF format. In order to view these files you will need Adobe Acrobat installed on your computer. A free download of this program can be found at www.adobe.com.
Installation Instructions:
Pyramid Bill Acceptor for Pull Tab Machines
Service Instructions: