International Service Policy

  • Free technical support with 1-800 number or we will pay for the call until the problem is resolve.
  • Offer free consultation by phone or e-mail Approximately 85% of the service calls made are fixed and/or identified over the phone
  • Repair service and preventive maintenance
  • One Year warranty on new machines
  • Eight months warranty on used/refurbish machine when available
  • Six month warranty on replacement parts and major components like , Inner mechanisms, bill acceptor and control boards

We service what we sell - read more...

Warranty Policy

The following policies are designed to maintain consistent application of warranty charges to our customers.

New Machines:

It is our policy that all parts on new dispensers are covered under warranty for a period of one year from the date of shipment if they are found to be defective due to defects in material or workmanship. If parts are needed during this warranty period, the replacement parts are covered for the remaining balance of the original machine warranty period. The policy for converted machines is considered to be the same.

In order for parts to be covered under this warranty, we require that you provide us with the serial number of the vending machine for which parts are being replaced.
Major components (inner mechanisms, bill acceptors, control boards and power supplies) will be shipped on a billed basis in all cases. If a valid warranty serial number is provided, the invoice will note that a credit for the full value of the component will be credited at the time that the defective unit is returned. If a valid serial number is not provided, no such note will be placed on the invoice, but a credit memo can be issued at a later date if the serial number is provided and the defective unit is returned.

A Return Authorization form is included with all shipments of replacement parts. It is important that this form be completed and returned with the defective part to ensure proper credit to your account.


All other parts will be shipped on a "no charge" basis when a valid warranty serial number is provided. If no valid warranty serial number is provided the parts will be shipped and billed as normal service parts. However, a credit memo can be processed at a later date if the valid serial number is provided within ten working days of the transaction.


Replacement Parts:

The policy for replacement/service parts has two different categories and warranties apply as follows:
Major Components: This category of parts includes inner mechanisms, bill acceptors, and control boards. These items have a core credit and are covered under warranty for a period of 6 months after delivery. The core credit will be issued to your account upon return of the defective part

A Return Authorization form is included with all shipments of replacement parts. It is important that this form be completed and returned with the defective part to ensure proper credit to your account.


It is our policy to deny any core credit for parts returned over 1 year from the date in which the replacement part was invoiced.

Minor Components: Items such as bulbs, fuses, starters, batteries, belts, o-rings, etc. are considered wear elements and are not covered under warranty.

Our objective is to keep machines operating at the highest rate of efficiency possible.
  • We provides for free training at our manufacturing plant or at any of our managed locations including lodging and meals.
  • Or for a nominal fee, Xtreme Rep can travel to your location for training
  • Discounted spare part kits available.
  • Our supplier maintains an inventory of spare parts for at least five years.